Refund Policy
Effective Date: January 1, 2026 · Last Updated: August 1, 2026
All purchases on AETHER PBR Vault are processed by our authorized reseller Paddle.com, who acts as the Merchant of Record. Paddle handles all billing, refunds, and customer service inquiries on our behalf.
1. Subscription Plans
- —You may cancel your subscription at any time directly from your account dashboard or via the Paddle customer portal.
- —Upon cancellation, your subscription remains active until the end of the current billing period. No partial refunds are issued for unused time within the current billing cycle.
- —If you cancel within 14 days of your first subscription payment and have not downloaded any assets, you are entitled to a full refund under EU/UK statutory consumer rights.
- —Annual subscriptions canceled after 14 days are not eligible for a pro-rata refund for the remaining months.
- —To initiate a cancellation or refund request, contact us at support@aetherpbr.com.
2. Credit Packs (À la Carte)
- —Credit packs are non-refundable once purchased.
- —Credits are non-transferable and have no cash value.
- —If a technical error results in credits being charged without delivery, contact support and we will investigate and restore the credits or issue a refund.
- —Credits purchased as part of a subscription plan expire at the end of the billing cycle and do not roll over unless you are on an annual plan.
3. EU / UK 14-Day Withdrawal Right
If you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from a digital purchase within 14 calendar days of the transaction date, in accordance with the EU Consumer Rights Directive (2011/83/EU) and UK Consumer Contracts Regulations 2013.
- —This right applies only if you have NOT already accessed, streamed, or downloaded the digital content.
- —By initiating a download or accessing a paid asset, you expressly waive your right of withdrawal for that specific item.
- —To exercise your right of withdrawal, you must notify us before downloading any content within the 14-day window.
4. Non-Refundable Situations
- ✕Refunds will not be issued if assets have already been downloaded.
- ✕Subscription renewals are non-refundable after the billing date unless required by applicable law.
- ✕Accounts suspended for Terms of Service violations are not eligible for refunds.
- ✕Credit packs are non-refundable in all circumstances once purchased.
5. How to Request a Refund
To request a refund, email support@aetherpbr.com with:
- →Your registered email address.
- →The date of purchase and transaction ID (found in your Paddle receipt email).
- →A brief description of the reason for the refund request.
We respond to all refund requests within 3 business days. Approved refunds are processed by Paddle and typically appear in your account within 5–10 business days, depending on your bank or payment method.
Billing questions? support@aetherpbr.com